Refunds/Exchanges

Clothing

In order for clothing to be deemed returnable for store credit or an exchange it must have the following: 

All unworn clothing purchased with tags attached can be exchanged only for new merchandise. The merchandise must be in the same condition as when it was originally purchased in order to honor exchange. If we can see physical signs of wear and tear (rips, tears,make-up, etc) we will return your merchandise to you so please be very careful while trying on. There are no refunds.  

All accessories are final sale. 

Sale/Clearance Items 

All promo, sale and clearance items are final sale.  This includes Temptation Tuesday Deals and if you've used a promo discount code.

Lost/Stolen Package
In the event of a lost/stolen package, please notify the courier and us immediately. We are not responsible for lost or stolen packages. We will provide you with the information necessary so you can file a claim with the courier. Please note, it can take up to 90 days to get a response from the local courier in regards to your lost/stolen package. 

Return Address
Clothing must be returned to the following address within 7 days of the delivery date. The clothing can be returned in the store or through the mail. Items sent through the mail must have be postdated within 7 days of the delivery date.

For faster processing please include your order number or name and  instructions for your exchange. If no instructions, you will be emailed info for your store credit. 

 

Please send to: 

Spoiled Boutique
300 Frank H. Ogawa Plaza
Oakland, CA 94612

 

Store Credit
Spoiled Boutique does not offer cash refunds. All accepted returns will be processed for a store credit that can be used online "ONLY".  All sales made using a store credit are final.  Please note, store credit are only valid for 90 days from the date issued. They do not apply to shipping charges. 

 

The “Spoiled Box” Subscription Return Policy

We appreciate your trust in us to provide you with a hot outfit however, if in the event your purchase does not make you feel Spoiled, Our Return Policy Rules for the Spoiled Box Subscription is the same as our standard policy with the exception (You Can Only Exchange Spoiled Box Items for things in that Collection). There is a 90 day minimum subscription obligation. If you would like to cancel your subscription, please send an email with your request and it will be canceled after your 90 day commitment.

All accessories are final sale and cannot be exchanged. Items for exchange must be postmarked within 7 days of the delivery date in order to be honored. As a small business, we can’t afford to be lenient in our policy like other retail giants and department stores, therefore our policy is very strict and is NON-NEGOTIABLE. Any contact (emails or calls) contesting this or requesting an exception will go unanswered, so please adhere/refer to the policy included in your package or noted on our website. 

Please Ship Items back to:

Spoiled Boutique

300 Frank Ogawa Plaza, Suite #155 Oakland CA 94612

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