Refunds/Exchanges

Clothing

In order for clothing to be deemed returnable for store credit or an exchange it must have the following: 

All unworn clothing purchased with tags attached can be exchanged only for new merchandise. The merchandise must be in the same condition as when it was originally purchased in order to honor exchange. If we can see physical signs of wear and tear (rips, tears,make-up, etc) we will return your merchandise to you so please be very careful while trying on. There are no refunds.  

All Shoes and Accessories are Final Sale. 

Sale/Clearance Items 

All promo, sale and clearance items are Final sale.  This includes Temptation Tuesday Deals and if you've used a promo discount code.

Lost/Stolen Package
Once the package is confirmed delivered by the courier it is out of our hands. In the event of a lost/stolen package, please notify the courier and us immediately. We are not responsible for lost or stolen packages. You will need to file a claim directly with that courier. We will provide you with the necessary information so you can file a claim with the courier. Please note, it can take up to 90 days to get a response from the local courier in regards to your lost/stolen package. 

Return Address
Items sent through the mail must be postdated within 7 days of the delivery date. Items outside of these guidelines WILL BE RETURNED.

For faster processing please include your order number or name and  instructions for your exchange. If no instructions are provided, you will be automatically issued a store credit and emailed info regarding your store credit. 

Please send to: 

Spoiled Boutique

5659 Bay Street

Emeryville, Ca 94608

Store Credit
Spoiled Boutique does not offer cash refunds. All accepted returns will be processed for a store credit that can be used online "ONLY". All sales made using a store credit are final. Please note, store credits are only valid for 90 days from the date issued. They do not apply to shipping charges.  

The “Spoiled Box” Subscription Return Policy

We appreciate your trust in us to provide you with a hot outfit however, if in the event your purchase does not make you feel Spoiled, Our Return Policy Rules for the Spoiled Box Subscription is the same as our standard policy with the exception (You Can Only Exchange Spoiled Box Items for things in that Collection). There is a 90 day minimum subscription obligation. If you would like to cancel your subscription, please send an email with your request and it will be canceled after your 90 day commitment.

All accessories are final sale and cannot be exchanged. Items for exchange must be postmarked within 7 days of the delivery date in order to be honored. As a small business, we can’t afford to be lenient in our policy like other retail giants and department stores, therefore our policy is very strict and is NON-NEGOTIABLE. Any contact (emails or calls) contesting this or requesting an exception will go unanswered, so please adhere/refer to the policy included in your package or noted on our website. 

Please Ship Items back to:

Spoiled Boutique

5659 Bay Street

Emeryville, CA 94608

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